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Need help? The following should cover most of your questions.
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How does the 911 Dating site work? 911 Dating provides a safe, secure and anonymous way to find and communicate with people of your choice. In a nutshell, you choose a username (a screen name or alias) and set up a profile describing yourself and the type of person and relationship your are looking for. You can view other people's profiles by searching the site and in turn they can view your profile. When you find someone that interests you, you can send a message via the site to their username. The message is sent to their email address from your username - your real name and email address are never shown. In turn you may receive messages from other members in your email inbox. These messages will be from their username and not their real email address, protecting both your and their privacy. When you are ready you may choose to tell the other member your real contact details. We recommend that you read our guidelines for safe online dating. Is it free, or is there a catch? To become a member is free. Members can use every feature of the site and can receive anonymous email through the site. Why can't I send messages? To send messages you must complete your Personal Details and Profile. Is my privacy respected? Yes! We will never give your details to other members or use your details for any purpose without your permission. For full details please review our privacy policy. Is the content censored? As a rule no. We're not here to police our members. However, we reserve the right to hide, delete or modify unacceptable profiles. Amongst other reasons we reserve the right to delete or modify profiles that:
I've forgotten my login details. How do I find them? Easy! Just click on the Forgotten Password link, complete the simple form and we'll mail them to you. If you still have a problem, please contact us. Can I change my Password? Yes. Go to the Basic Details page of your profile and follow the edit instructions.
Why must I set up a profile to use the site? You can search the site without setting up a profile. To view full member profiles you need to become a member and set up a profile. Remember, it's free to become a member. Do I have to pay to set up a profile? No. To set up a profile you need only become a free member. How do I set up my Profile? If you are not yet a member, start by joining Matchmaker for free. If you're already a member, login with your username and password and click on Profile. Can I change my Username? Yes. Go to the Basic Details page of your profile and follow the edit instructions How do I change my Profile? Go to Profile and follow the edit instructions Can I hide my profile from public view? Yes. Go to the Basic Details page of your profile and change 'visible' to 'hidden'. Note that you can switch this back to 'visible' at any time if you so wish. How do I delete my profile? Go to My Account Inf. page of your profile, click the Edit button and at the bottom of the page, click on Close Account .This process cannot be reversed and will completely delete all your details on the site. If you are a subscriber and have time left on your subscription, it will be deleted with your records and cannot be refunded or applied to other (future) profiles. If you are not sure about this, we recommend that you simply hide your profile.
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How do I search? For a quick and simple search, specify your requirements in the Quick Search form and click 'Search'. How do I search for a specific member name? Easy! Using the Search page in the Search section, enter the other person's username or part of their name and click 'Search'. Why do I not get any results when I search? You are most probably making your search criteria too narrow. Try relaxing your requirements a bit, e.g. a wider age range, etc. If you are looking for a blonde, blue eyed 21 year old, non-smoking female living in Outer Mongolia who wants children, chances are you will not get many results!
How do I contact another member? When you view another member's profile you will see a 'Message Member' link. Click this link and then enter your message in the text box provided and then click send. Can I send a message without always going to the other member's profile? Yes, add the other member to My Favourites by clicking the Add to My Favourites link on their profile. In the future simply go directly to My Favourites and click the 'View' link in the Member Home Page under ( Find Match) Will any of my details be exposed? No! The message sent to the other member will only contain your username, your message and brief instructions telling them how to reply. See our privacy policy for further details. I received a message from another member. How do I reply? The easiest way is to follow the link provided in the email you received. That will take you to their profile, where you can use the 'Send Message' link to send a reply message. Remember, your Profile must be completed to send messages. I accidentally deleted the message I received can you help? No. Sorry, we cannot retrieve the content of messages once they're sent. I'd prefer not to receive messages in my regular email inbox. Can you help? We suggest you set up a free Web-based mail account with a service such as Hotmail and use this email address in your profile. Note that there is a potential down side to using free email services. Some of them disable your account if you do not check it regularly. In that case the email other members send to you will be lost and, if we receive several consecutive bounces from your address, we may hide or remove your profile. How do I stop receiving messages from a specific member? Follow the link to their profile in the email you received from them, and click on ' block this user' link
How do I add a photo to my profile? Go to My Pictures and follow the guidelines for uploading photos. Does my photo automatically show on my profile? No. All newly uploaded photos must be checked and approved by our support staff before they become publicly visible. The same is true of existing photos if you change your primary picture. Photos are usually checked within 12 hours of upload, but this may be longer at times of high demand, and on weekends when we have fewer staff on duty. Are there any specific requirements for adding photos Yes. Your photo must either be in JPEG, GIF, PNG, BMP, TIFF or PCX format. Your photo must be less than 600kB, but there is no restriction on the dimensions of the image you upload. We will automatically resize it if it is too large. Why did my photo disappear from my profile? Your photo may be deleted if it does not comply with our technical requirements, is obscene or is a picture of a celebrity or other copyrighted material such as cartoon pictures.
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